Terms & Conditions

By purchasing, accessing or using ViewLiv services, or by using ViewLiv.com, you agree to these Terms & Conditions and to the ViewLiv policies referred to in them, including our Privacy Policy and Refund Policy.

If you do not agree with these Terms, please do not purchase or use the service.

You must be at least 18 years old to purchase a ViewLiv subscription. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate.

Where ViewLiv makes a trial available, you may request trial access. A trial is not a paid subscription and does not give you the rights of a paid subscriber.

Trial availability, duration and eligibility may vary and are not guaranteed unless we have specifically confirmed them to you.

A paid subscription period begins when ViewLiv delivers your paid service access or details to you. The period runs from that point, whether or not you begin using the service straight away.

Full subscription access is provided only after payment has been received and confirmed.

Payment methods that may be supported include:

• Bank transfer
• Cryptocurrency
• PayPal

Available payment methods may vary and may change over time. Where a payment is handled by a third-party provider, that provider's own terms apply to the payment itself. ViewLiv does not store full payment credentials such as complete card numbers, online banking logins, PayPal passwords or cryptocurrency private keys.

ViewLiv currently offers subscriptions of 1 month, 3 months, 6 months and 12 months.

Subscriptions renew manually only. There is no automatic renewal and no recurring charge by default, unless ViewLiv and you have expressly agreed otherwise.

When your subscription period expires, access expires with it unless you purchase a renewal.

A standard ViewLiv subscription provides one active connection at a time. You may set up the service on more than one compatible device, but the subscription may only be used actively on one device at a time.

Additional connections are not included in a standard subscription. If additional connections are offered in future, they will require a separate purchase or separate terms.

Retail subscriptions are for your own personal, non-commercial use. You must not:

• Resell your retail subscription
• Redistribute or share access
• Use the service for commercial purposes or commercial exploitation
• Provide unauthorised access to third parties
• Misuse access credentials or share them improperly
• Interfere with the operation or security of the service
• Use the service in a fraudulent, abusive or unlawful way

Where there is material misuse or a breach of these Terms, ViewLiv may restrict, suspend or terminate access, subject to applicable law.

A refund request relating to a paid subscription must normally be submitted within 7 days of purchase. This 7-day period is not an unconditional change-of-mind refund period: submitting a request within it does not by itself qualify you for a refund.

A refund is generally available where you are experiencing a genuine service or technical problem that materially prevents normal use of the service, you have contacted our support team with the information needed to investigate, you have given us a reasonable opportunity and reasonable time to troubleshoot, and we are unable to resolve the problem.

Where a refund is approved, a deduction based on your subscription length applies to the total amount paid, covering processing, activation and service administration for the order:

• 1 Month subscription — 20% deduction
• 3 Months subscription — 15% deduction
• 6 Months subscription — 10% deduction
• 12 Months subscription — 10% deduction

Full eligibility conditions, situations that are not normally eligible, troubleshooting expectations, how refunds are processed and how to submit a request are set out in the ViewLiv Refund Policy, which forms part of these Terms.

Nothing in this section is intended to exclude, restrict or override any cancellation or refund rights that cannot lawfully be excluded under applicable consumer law.

We aim to keep the service available and working well. Availability can occasionally be affected by factors including:

• Planned or emergency maintenance
• Technical problems
• Network and internet conditions
• Device compatibility and device configuration
• Third-party services we depend on
• Regional availability of particular content or features
• Circumstances outside our reasonable control

We do not promise uninterrupted availability or that every issue can be resolved immediately. We will make reasonable efforts to address problems that are reported to us.

Support is available through our published support channels. You can message us on WhatsApp at +44 7404 287766 at any time, 24/7, or email support@viewliv.com.

Response times may vary, particularly at busy periods, so please allow a reasonable time for a reply. We do not guarantee a specific response time.

You are responsible for:

• Providing accurate order and contact information
• Keeping your access credentials confidential
• Using compatible devices and an adequate internet connection
• Complying with these Terms
• Using your subscription only for lawful, personal purposes

Retail subscriptions may not be resold. Authorised resellers operate under separate or additional reseller terms agreed with ViewLiv.

If you are interested in becoming a reseller, contact us for the current reseller terms, requirements and available options. You can find more information on our reseller page.

The ViewLiv website, the ViewLiv name and logo, and the original text, graphics, layout and other materials created by ViewLiv are owned by ViewLiv or licensed to it, and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish or commercially use ViewLiv branding or original website materials without our permission, except as allowed by law.

All third-party names, trademarks, logos and content remain the property of their respective owners. Nothing in these Terms transfers ownership of any third-party material to ViewLiv or to you.

Parts of the experience may depend on third parties, such as payment providers, device manufacturers and operating systems, internet and network providers, hosting and infrastructure providers, and messaging services.

Those services are governed by their own terms and policies, and we are not responsible for how they operate or for their availability.

We may update the website, our plans, features and these Terms from time to time, for example to reflect changes to the service, to our processes or to legal requirements.

When we make material changes, we will update these Terms and the “Last Updated” date at the top of this page. Changes are not intended to apply retroactively, and they do not remove rights you have under applicable law.

To the extent permitted by applicable law, ViewLiv is not liable for indirect or consequential loss, or for loss arising from circumstances outside our reasonable control, such as interruptions to your internet connection or issues with your device.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, and nothing in them removes statutory consumer rights you may have.

A governing law and jurisdiction have not yet been specified for these Terms. This section will be completed once ViewLiv's legal and business arrangements are established, and any mandatory rights available to you under the law of your country of residence continue to apply in the meantime.

For questions about these Terms, contact ViewLiv by email at support@viewliv.com or on WhatsApp at +44 7404 287766. You can also use our contact page.