Refund Policy

Where a trial is available, ViewLiv may provide trial access on request. We encourage you to use any available trial to check that the service suits you, that your device is compatible and that everything works as you expect before purchasing a paid subscription.

Trial availability and duration are not guaranteed and may vary.

Purchasing a subscription does not create an unconditional 7-day change-of-mind refund right. A refund request may be eligible where all of the following apply:

• The request is submitted within 7 days of the paid subscription purchase.
• You are experiencing a genuine service or technical problem that materially prevents normal use of the service you purchased.
• You contact ViewLiv support and provide the information reasonably needed to investigate the problem.
• You give ViewLiv a reasonable opportunity and reasonable time to troubleshoot or resolve the issue.
• ViewLiv is unable to resolve the qualifying problem after reasonable troubleshooting.

Refunds are not automatic, and using the service does not by itself create refund eligibility. Each request is reviewed on its own circumstances.

If you simply change your mind after purchasing, you are not normally eligible for a refund under this policy. Examples include deciding you no longer want the service after it has been activated successfully, or purchasing without first checking whether the service suits you when trial access was available.

This section applies subject to any mandatory consumer rights that may apply to you.

Where a refund is approved as eligible, a deduction is applied to the total amount paid, based on the length of the subscription purchased:

These deductions relate to processing, activation and the service administration associated with your order. No other fees are applied by ViewLiv.

The amounts above are shown before any adjustment that may be legally required, and they are not intended to override rights that cannot lawfully be excluded.

A refund request must normally be submitted within 7 days of purchase. Requests made after that period are not normally considered under this policy.

Submitting a request within 7 days does not automatically qualify you for a refund. Eligibility still depends on there being a qualifying service or technical problem that remains unresolved after reasonable troubleshooting.

Before approving a refund related to a service or technical problem, we may reasonably ask you to:

• Explain the problem you are experiencing
• Provide relevant device and app information
• Follow reasonable troubleshooting steps
• Test reasonable configuration changes
• Share screenshots or error information where this would help

Please allow us reasonable time to investigate. You can contact support on WhatsApp at +44 7404 287766 at any time, 24/7, although this does not guarantee an immediate response, and response and resolution times may vary.

We will not ask you for your passwords or for sensitive information we do not need.

Subject to applicable consumer law, a refund would not normally be provided where the issue is caused solely by:

• A change of mind
• An incompatible or unsupported device
• Your own internet or network problems
• Configuration that was set up incorrectly on your side
• Misuse of access credentials
• A breach of the ViewLiv Terms & Conditions
• Unauthorised sharing or reselling of a retail subscription
• Not following reasonable troubleshooting instructions

Each request is considered on its circumstances, and this list does not mean refunds are never available.

An approved refund is normally returned through an appropriate available method, taking into account how the payment was made. Payment methods may include bank transfer, cryptocurrency and PayPal.

Processing times vary depending on the payment method and the provider involved, so we cannot state a fixed number of days. Not every payment method can be reversed in exactly the same way, and where a direct reversal is not technically possible, we will contact you to agree an appropriate available refund method.

Nothing in this Refund Policy is intended to exclude, restrict or override any rights that cannot lawfully be excluded under the consumer law that applies to you. Where such rights apply, they continue to apply alongside this policy.

To request a refund, contact us by email at support@viewliv.com or on WhatsApp at +44 7404 287766.

To help us review your request quickly, please include:

• Your name
• The email or contact details used for the purchase
• The plan you purchased
• The purchase date
• A description of the problem you are experiencing
• Any screenshots or error information that would help, where useful

Please do not send passwords or other sensitive information that is not needed.

ViewLiv may decline requests that appear fraudulent, abusive, duplicated or manipulated, where this is reasonably supported by the circumstances and subject to applicable law.

We may update this Refund Policy as our business practices change. When we do, we will update the “Last Updated” date at the top of this page. Updates are not intended to remove any mandatory rights you have under applicable law.

This policy should be read together with our Terms & Conditions and Privacy Policy.