Privacy Policy

This policy applies to ViewLiv.com and to the ways you may interact with ViewLiv, such as browsing the website, sending a message through our contact or reseller forms, messaging us on WhatsApp or by email, or placing an order for a subscription.

ViewLiv does not currently offer customer website accounts, so you do not need to register an account to use this website.

Depending on how you interact with ViewLiv, the information we may collect includes:

• Name
• Email address
• WhatsApp or phone number
• The subject and message you send through a contact or enquiry form
• The plan you select
• The subscription duration you select
• Order and payment-related information, such as confirmation of a payment and the reference associated with it
• Your communications with our support team
• Technical information such as IP address, browser and device information, and website request data, where this is collected automatically by our hosting and security infrastructure

We do not store full payment credentials such as complete card numbers, online banking logins, PayPal passwords or cryptocurrency private keys.

You can choose not to provide certain information, although this may limit our ability to respond to your enquiry or provide a service you have requested.

Payment methods currently used or planned include bank transfer, cryptocurrency and PayPal.

Where a payment is made through a third-party provider, that provider processes your payment information under its own privacy practices and terms. We recommend reviewing the privacy information published by any payment provider you use.

We may receive limited information from a payment provider to confirm and administer your order, such as the payment status, reference, amount and the name or email associated with the payment.

Information may be used for purposes including:

• Processing subscriptions and orders
• Providing the services you request
• Customer support and troubleshooting
• Responding to enquiries
• Handling reseller enquiries and reseller arrangements
• Payment and order administration, including records and reconciliation
• Service communications, such as order confirmations, setup information and renewal reminders
• Operating, maintaining and improving the website
• Security and the prevention or investigation of fraud and misuse
• Understanding how the website is used, if analytics technologies are introduced in future
• Marketing communications, where you have given permission or where otherwise permitted
• Meeting applicable legal, accounting and regulatory obligations

ViewLiv.com does not currently use website analytics or advertising measurement technologies. No Google Analytics, Meta Pixel, Google advertising tags or similar third-party tracking or measurement tools are active on this website.

We may introduce analytics or advertising measurement technologies in future, for example to understand how the website is used or how visitors find it. If we do, we will update this Privacy Policy and our cookie information to describe the technologies actually in use, and we will provide any choices required at that time.

Cookies are small files stored on your device, and similar technologies include browser storage and tracking pixels.

ViewLiv.com currently uses only the technologies needed to deliver and secure the website, such as those used by our hosting and security infrastructure. We do not currently set analytics, advertising or measurement cookies, and no third-party tracking pixels are used on this website.

If we introduce non-essential cookies or similar technologies in future, we will update this section to describe them, and provide cookie choices where required. You can also control cookies through your browser settings, although blocking some technologies may affect how the website works.

Where you have given appropriate permission, or where otherwise permitted, ViewLiv may send promotional communications by email or WhatsApp, such as information about plans, offers or new services.

You can ask us to stop sending marketing communications at any time by using any opt-out method provided in the message, replying to ask us to stop, or contacting support@viewliv.com.

Opting out of marketing does not stop necessary service messages relating to an order or subscription you have with us, such as confirmations, setup information or account-related notices.

Information may be shared with others where it is necessary for the purposes described in this policy, including:

• Payment providers, in connection with processing and administering payments
• Website hosting and infrastructure providers
• Analytics providers, if analytics technologies are introduced in future
• Communication and support providers, such as email and messaging services
• Professional or legal advisers, where necessary
• Authorities or other parties, where we are legally required to do so or where it is necessary to establish, exercise or defend legal claims

ViewLiv does not sell personal information to third parties for their own independent marketing purposes.

We aim to keep information only for as long as is reasonably necessary for the purposes described in this policy, including where retention is needed for legal, accounting, tax, security or dispute-related reasons. When information is no longer needed, we aim to delete it or otherwise remove its connection to you.

We take reasonable technical and organisational measures intended to protect information against loss, misuse and unauthorised access, such as limiting who can access information and using encrypted connections for our website. No website, service or method of transmission can be guaranteed to be completely secure, so we cannot promise absolute security.

Depending on where you are located and the laws that apply to you, you may have rights concerning your personal information. These may include the ability to request access to the information we hold about you, request corrections, request deletion, object to or ask us to restrict certain processing, withdraw a consent you previously gave, or exercise other privacy choices available under applicable law.

To make a request or ask a question about your information, contact support@viewliv.com. We may need to ask for information to verify your identity before acting on a request, and some requests may be limited by applicable law.

ViewLiv is an online service and may interact with customers in different countries. Information may therefore be processed, stored or accessed in countries other than the one you are in, including through the service providers and infrastructure we use. Where required, we aim to take appropriate steps so that information continues to be handled in line with this policy and applicable requirements.

ViewLiv's services are not intended for children, and we do not knowingly seek to collect personal information from children through the service. If you believe a child has provided us with personal information, contact us so that we can review the matter.

Our website and communications may link to third-party websites or services that we do not control. Those third parties have their own privacy practices and policies, and ViewLiv is not responsible for how they collect or handle information. We encourage you to read the privacy information of any third-party service you use.

We may update this Privacy Policy from time to time, for example if our services, technologies or legal obligations change. When we do, we will update the “Last Updated” date shown at the top of this page. We encourage you to review this page periodically.

For questions regarding this Privacy Policy or your personal information, contact support@viewliv.com.

You can also reach us through our contact page.